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Job Description & Summary
About the team
At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data.
Those in information security at PwC will focus on protecting sensitive data and systems from cyber threats through risk assessments, security audits, and implementing robust security measures. Your work will help enable the confidentiality, integrity, and availability of information assets for clients.
Job description & summary
To uphold the security, compliance, and reliability of our digital infrastructure, we are seeking a qualified candidate for the Identity Service Manager role. This position is critical for overseeing the lifecycle of digital certificates, which are integral to secure communications, system authentication, and data protection throughout the organization.
This position is essential to address potential risks associated with expired certificates and unplanned outages that may impact business operations and regulatory compliance. A dedicated Service Manager will also enhance resource efficiency and reduce the likelihood of human error in our operations.
Service Manager Responsibilities:
Serve as the Service Management Representative for the Enterprise Identity team, collaborating with service leads and managing requests in ServiceNow and Azure DevOps.
Build relationships with global customers to understand their needs, communicate demands, and gather feedback through scheduled meetings.
Prepare weekly updates on technical changes and release notes for customers.
Resolve complex issues by collaborating with engineering, architecture, network, and business teams.
Maintain vendor relationships and oversee budget and performance metrics for the Enterprise Identity team.
Deputy Responsibilities:
Support the regional leader in managing and securing Identity services across member firms, including PKI/certificate management and addressing escalations.
Represent PKI services in planning meetings, develop the Identity pillar training curriculum, and implement process improvements.
Engage with stakeholders to align long-term goals, collaborate with vendors for performance, and undertake additional projects to enhance services.
Coordinate with cross-functional teams and monitor regional performance metrics for strategic insights.
Requirements of the role
Bachelor's degree or higher
Minimum 7-10 year(s) of progressive professional roles involving information
security and/or IT management with strong project management and customer service experience.Excellent communication, written and presentation skills. Attention to detail, organized, and can work
independently and collaboratively.Proficient in identity management technologies and protocols, including PKI and encryption.
Basic knowledge of cybersecurity concepts, data protection, privacy policies, and cross-border data regulations.
Experience in technical project management and problem management.
Strong analytical skills with proficiency in ServiceNow and Azure DevOps for managing customer requests.
Familiarity with Google Workspace and Microsoft Office Suite.
Excellent customer service and communication skills, both written and verbal.
Ability to work independently with minimal supervision while collaborating effectively with others.
Strong organizational and prioritization skills with keen attention to detail and problem-solving abilities.
Our Benefits and Fun
Stable, but challenging working environment providing plenty of opportunities for your continuous professional growth.
Fair salary plus annual bonus corresponding with your performance.
Paid time off 30 days, 3 well being days and 2 extra days off from the company at the end of the year.
High-end Ultrabook and iPhone with unlimited data.
The possibility to set your work schedule flexibly. We also offer part-time work from home.
Benefit program with 55.000 points that you can use for holidays, education, food vouchers, sports, health... Simply on what you enjoy.
Support for your education and development: we offer business and digital training and many other training and workshops to further develop your personal and professional skills
PwC is the largest audit team in the Czech Republic, law, tax, consulting and technology, data or forensic teams. Find out how easy it is to combine this knowledge when you're in the right place. With us, you will get the opportunity to see how business is done in large companies. We are part of an international network of companies with more than 364,000 colleagues in 151 countries. At PwC, we create an inclusive work environment where everyone can be themselves and find their place and opportunity to develop.
This year, we have successfully maintained the prestigious Equal Pay Certification, making us one of only four companies in the Czech Republic (and the only one from the Big 4) that demonstrably implements fair compensation practices regardless of gender.
Are you interested in our offer? Let us know about yourself and we will discuss more details together!
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Identity Service Manager
Location
Prague
Workplace
Onsite
Type
Full-time