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Job Description & Summary
Preferred Qualifications: Minimum 7-10 year(s) of progressive professional roles involving information
security and/or IT management with strong project management and customer service experience.
Excellent communication, written and presentation skills. Attention to detail, organized, and can work
independently and collaboratively.
Degree Preferred: Bachelor's degree or higher
Required Skills:
- Understanding of Identity management technologies and protocols, including PKI and encryption
- methodologies.
- Basic understanding of cybersecurity concepts, data protection, privacy policies, and crossborder data regulations.
- Technical Project Management Experience
- Problem Management Experience
- Analytical
- Service Now Tool (manage and track customer requests)
- Google and MS Suite
- Azure DevOps (manage and track customer requests)
- Customer Service
- Excellent Communication, Written Skills, and Presentation Skills
- Management of Customer Requests
- Can work independently and with minimal supervision
- Collaborate well with others
- Organization and Prioritization
- Attention to Details
- Problem Solver
- Good to Have:
- Familiarity with advanced encryption techniques and digital certificate management.
- Knowledge of identity frameworks, industry best practices, and regulatory compliance.
- Cybersecurity certifications.
Service Manager Responsibilities:
- Serve as the Service Management Representative for the Enterprise Identity team services
- partnering closely with the team leads from each service
- Manage and track all requests for the Enterprise Identity team services in ServiceNow and Azure
- DevOps adhering to the process and timeline
- Build relationships with global customers to understand their needs and expectations
- Own and drive customer demands, expectations and communication
- Schedule and host meetings with global customers to share status, objectives and to seek
- feedback on service performance and capabilities
- Create weekly communications for the Enterprise Identity team services to share upcoming
- technical changes with release notes, ex. upgrades, process change, etc. with customers
- Resolve complex problems by continuously applying significant independent judgment and by
- collaborating with others including engineering teams, architecture teams, network teams, digital
- teams, business teams, etc.
- Maintain vendor relationships, ensuring value, performance and quality metrics are delivered
- Budget and metrics management for the Enterprise Identity team services
Deputy Responsibilities:
- Support the regional leader in managing, maintaining, securing, and supporting Identity services
- across member firms.
- Handle PKI/certificate management duties, addressing escalations and service disruptions to
- ensure seamless operations.
- Represent PKI services during PI planning meetings to align with strategic goals.
- Develop and manage the Identity pillar training curriculum.
- Foster continuous improvement by identifying and implementing process enhancements for
- services.
- Engage with territory stakeholders to align with their long-term goals and requirements.
- Collaborate with vendors to ensure value delivery, technology performance, and metrics are met.
- Tackle additional projects or responsibilities as directed by the leadership, focusing on enhancing
- PKI, Identity services or regional priorities.
- Coordinate with cross-functional teams to execute initiatives tailored to regional needs and
- strategic objectives.
- Monitor and report on regional performance metrics to provide leadership with insightful strategic
- decision-making data
Identity Service Manager
Location
Bucharest
Workplace
Onsite
Type
Full-time