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CSBB Incident Management Lead BEC
Wells FargoWEST DES MOINES, IAPHOENIX, AZCHANDLER, AZCHARLOTTE, NCMINNEAPOLIS, MN
Onsite
Full-time
About this role:
Wells Fargo is seeking an Incident Management Lead (Lead Business Execution Consultant) in Consumer and Small Business Banking (CSBB) reporting to the Resiliency Lead.
This individual contributor will be responsible for supporting the CSBB Business Continuity & Resiliency Planning program that is forward looking, consistent, customer focused while at the same time required to meet corporate program and regulatory requirements. The candidate will own, manage, and execute front line Business Continuity & Resiliency Planning Risk Program activities, engaging, supporting, collaborating and/or coordinating with partners across the enterprise to ensure Business Continuity Planning requirements are understood and appropriately implemented within Consumer Lending, mitigating related risks. The candidate will collaborate with key Enterprise partners across Wells Fargo and will have exposure to senior risk and business leadership.
Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
Accountable for managing the end-to-end process for identifying and resolving incidents across CSBB
Monitor local, regional, national and global events and weather conditions to identify potential impacts and coordinate appropriate response activities
Actively identify, assess and escalate emerging incidents by responding effectively and timely and communicate risk and response activities in a dynamic and demanding environment
Authority and autonomy to make immediate decisions based on a potential impact to the business
Communicating risk and response activities in a dynamic and fast-paced environment
Building strong partnerships with peer Incident Management teams, EIM, RBIM, COIM, Corporate Properties, Corporate Security, Cyber and Technology
Identify Business Execution opportunities and strategies for process improvement and risk control development over the long-term to ensure operational excellence and process efficiency
Evolve Incident Management Playbooks and Alert services, tools and procedures including participation in and influencing enterprise policy development and key stakeholder meetings
Work independently to resolve incidents and gather and analyze data to help drive clear communications and resolution
Research complex incidents that require analytical skills, knowledge of organizational strategy and business execution, and an understanding of CSBB business lines and technology support
Ensures compliance with government regulations and company policies
This role is on call 24/7 with business hours from 8:00 a.m. ET – 7:30 p.m. ET. This position is a primary escalation point for staff that provides 24x7 on call support
Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
Review strategic approaches and effectiveness of support function and business performance
Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
Influence, guide and lead less experienced Strategy and Execution staff within the group
Required Qualifications:
5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Business Continuity, Incident Management, Disaster Recovery, Operational Risk and/or related risk experience; subject matter expert in Business Continuity Planning
Experience managing processes and implementation strategies to support business continuity and contingency plans
Knowledge and functionality of Operation Resiliency System (ORS)
Successful track record providing advice and counsel to management on significant initiatives to improve risk management and internal controls
Demonstrated ability to influence without direct authority, create and manage (while achieving results) large-scale change and influence people at all levels of the organization
Experience translating and presenting complex data in a manner that educates, enhances understanding, and influence decisions
Experience developing partnerships and collaborating with other business and functional areas, ability to interact with all levels of an organization
Strong organizational and multi-tasking skills, ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Experience taking initiative and working independently with minimal supervision in a structured and change driven environment
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Experience working effectively in a team environment and across all organizational levels, where flexibility and adaptability are important
Advanced Microsoft Office skills
Job Expectations:
Ability to travel up to 10% of the time
This position offers a hybrid work schedule
Rotational on-call support for incident alerts during business hours, and overnights and weekends (approximately 1-2 days per week, 24-hour shifts)
This position is not eligible for Visa sponsorship.
Posting Location(s):
800 S Jordan Creek Pkwy. – West Des Moines, Iowa 50266
11625 N Community House Rd. – Charlotte, North Carolina 28277
550 S 4th St. - Minneapolis, Minnesota 55415
2700 S Price Rd. - Chandler, Arizona 85286
2222 W Rose Garden Ln, Phoenix, Arizona 85027
Required locations listed.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$96,600.00 - $171,800.00Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. VisitBenefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:
27 May 2025*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visitDisability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
CSBB Incident Management Lead BEC
Location
WEST DES MOINES, IAPHOENIX, AZCHANDLER, AZCHARLOTTE, NCMINNEAPOLIS, MN
Workplace
Onsite
Type
Full-time